Cancellation Policy

Experiana Trails is committed to maintaining fair and flexible cancellation policies for all our travelers. Please read the following terms carefully before booking your experience.

1. Booking & Payment

   • Full payment is required at the time of booking to confirm your reservation and secure your spot.
   • If your booking is not confirmed within 3 hours of making the payment, Experiana Trails will automatically process a 100% refund to your original payment method.

2. User-Initiated Cancellations

Cancellations must be submitted in writing by contacting our customer support team via WhatsApp or email.

Refund Structure:

More than 21 days before departure:
   → 50% refund of the total amount paid

10 to 21 days before departure:
   → 30% refund of the total amount paid

Less than 10 days before departure:
   → No refund

3. Government Restrictions, Weather & External Conditions

If unexpected weather conditions, natural calamities, or government-imposed movement restrictions occur:
   • Certain activities may be canceled or rescheduled.
   • Experiana Trails will try to offer alternative activities whenever possible.
   • No refunds will be issued for activities canceled due to circumstances beyond our control.

4. Tour Cancellation by Experiana Trails

Experiana Trails reserves the right to cancel or reschedule a tour at any time due to operational, safety, or logistical considerations.

In such cases:
   • A full refund of the trip amount will be issued, OR
   • An alternative tour of equal or greater value will be offered.
   • If the traveler chooses not to accept the alternative, the original trip amount will be refunded.

5. Changes & Modifications by the Traveler

Any request to change trip dates, accommodations, or itinerary items:
   • Is subject to availability
   • May incur additional charges
   • Must be submitted at least 7 days before departure

6. Responsibilities of the Traveler

   • Travelers must carry valid travel documents (Aadhaar, passports, permits, etc.) as required.
   • Travelers must comply with local laws, regulations, and guidelines at the destination.
   • Experiana Trails is not responsible for loss, damage, or injury arising from:
     - Flight delays
     - Accidents
     - Personal negligence
     - Events beyond our control

7. Force Majeure Disclaimer

Experiana Trails is not liable for cancellations, delays, or service disruptions caused by events outside our control, such as:
   • Natural disasters
   • Political unrest
   • War
   • Pandemic restrictions
   • Government actions

8. Travel Insurance

Travel insurance is not mandatory, but we strongly recommend travelers purchase it to cover unexpected events.

9. Legal & Compliance

   • This policy is governed by the laws of India.
   • Any disputes shall fall under the jurisdiction of Indian courts.
   • We adhere to Consumer Protection Laws and operate in compliance with regulations of:
     - Ministry of Tourism
     - IATA (where applicable)
     - Other relevant authorities

10. Acceptance of Terms

By booking a trip through Experiana Trails, you acknowledge that you have read, understood, and agree to:
   • Our Terms & Conditions
   • Our Payment & Booking Policy
   • This Cancellation Policy
   • Our Privacy Policy